Service

Shipping & payment

We ship every order quickly, securely and with tracking via DHL – so your Tremove™ arrives reliably.

Shipped the next dayYour order leaves our warehouse on the working day after it is received.
Insured with DHLEvery parcel is insured. If it gets lost, we send you a replacement.
TrackingYou will receive a shipping confirmation with your tracking number by email.
DestinationDelivery timeShipping costs
DEGermany2–3 working daysfreeinsured, delivered to your door
EUEU countries2–5 working days, depending on destination€17.90incl. insurance
SE · FISweden, Finland2–5 working days€22.90incl. insurance
CH · UK · LI …Switzerland, United Kingdom, Liechtenstein and other European countries outside the EUdepending on destination and customs clearance€24.90 – €29.90depending on country, incl. insurance, plus import charges
Tremove™ orthosis: free shipping within GermanyWhen you buy the Tremove™ orthosis, we deliver free of charge within Germany. Prices for deliveries within the EU include statutory VAT.
Deliveries to Switzerland, the United Kingdom, Liechtenstein and other European countries outside the EUThese parcels are delivered duties unpaid. Import charges (e.g. import VAT, customs duties where applicable) and carrier fees are charged in the destination country and are payable by the recipient on delivery. They are not included in the purchase price.

Payment

Pay securelyThe available payment methods are shown at checkout. Payment is processed in encrypted form by our payment provider.

Returns

Planning a return?

You will find all information on returns, registering a return with your serial number and the return address on our returns page.

Go to returns →

Questions about shipping or payment? Write to us at kontakt@tremove.eu.