Service

Returns

Would you like to return your Tremove™? Here is how it works – in three simple steps.

1Register your returnSend us an email at sales@tremove.eu – with the serial number of your Tremove™ in the subject line.
2Pack it safelyPack the orthosis completely with all accessories, ideally in the original packaging, well protected.
3Send it back insuredSend the parcel insured to: Fortis Medical GmbH, Fuhrmannstraße 11, 95030 Hof, Germany.
Important: include the serial number in the subject line

For every return, please include the serial number of your Tremove™ orthosis in the subject line of your email – for example: "Return – serial number: TMA…". This allows us to match your order and customer details immediately and process your return without delay.

We only accept returns of Tremove™ orthoses with a serial number beginning with "TMA". These devices were produced specifically for the European market and are subject to the distribution and intellectual property rights of Fortis Medical GmbH.

Where can I find the serial number?

The serial number of your Tremove™ begins with "TMA" and consists of letters and digits. You can find it in three places:

  1. On your invoiceThe serial number is listed on your purchase or delivery invoice.
  2. On the back of the product packagingIn the manufacturer information area on the back of the packaging.
  3. On the Tremove™ orthosis itselfThe serial number is engraved on the underside of the housing, directly above the strap attachment.

Return costs & right of withdrawal

Statutory right of withdrawal of 14 daysYou have a statutory right of withdrawal of 14 days from receipt of the goods. If you withdraw, you bear the cost of returning the goods. Please return the goods insured – just as we ship every Tremove™ to you insured. You will find all details in our cancellation policy.

Register a return now

The subject line with space for your serial number is already filled in – simply complete it and send.

Register a return →

Questions about your return? Write to us at sales@tremove.eu.