Legal

General terms and conditions

Version 1.5 · As of 6 October 2026

General terms and conditions (GTC) of Fortis Medical GmbH for orders placed by consumers in the Tremove™ online shop.

§ 1 Scope

(1) These GTC apply to all contracts concluded by consumers within the meaning of Section 13 of the German Civil Code (BGB) with Fortis Medical GmbH (hereinafter "we") via the online shop at www.tremove.eu. The version valid at the time of the order applies.

(2) For business customers (retailers and distribution partners) who order via the partner login, only the cooperation terms separately agreed with them apply.

(3) Deviating terms of the customer do not apply unless we expressly agree to their validity.

§ 2 Contracting party and contract language

(1) The purchase contract is concluded with

Fortis Medical GmbH
Erlhofer Straße 61, 95032 Hof, Germany
Business and shipping address: Fuhrmannstraße 11, 95030 Hof, Germany
Managing Director: Sinem Kamalak
Register court: Amtsgericht Hof, HRB 4888
VAT ID: DE 278 336 431
Email: kontakt@tremove.eu
Orders, invoices, returns and withdrawal: sales@tremove.eu
Warranty and support: service@tremove.eu

(2) The contract language is German. For orders from delivery countries outside Germany, Austria, Switzerland and Liechtenstein, English is additionally available as a contract language; the language version in which the order is placed is authoritative.

§ 3 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

(2) You can place the desired product in the shopping cart and start the ordering process by clicking the "Checkout" button. There you enter your contact, delivery and billing details and select the payment and shipping method. Before completing the order, all details are displayed to you in an overview; you can correct input errors there at any time or cancel the ordering process.

(3) By clicking the "Pay now" or "Order with obligation to pay" button, you submit a binding offer to purchase the goods in the shopping cart.

(4) Immediately after submitting the order, you will receive an order confirmation by email. With this order confirmation we accept your offer; the purchase contract is thus concluded.

§ 4 Order quantities

The Tremove™ orthosis is supplied to consumers in quantities customary for household use. Consumers may purchase a maximum of two units per order. Larger quantities for resale, for practices or institutions are available through our partner programme (For retailers & distributors).

§ 5 Prices and shipping costs

(1) For deliveries within the European Union, all prices are final prices and include statutory VAT.

(2) For deliveries to countries outside the European Union, in particular to Switzerland, Liechtenstein, Norway, Iceland, the United Kingdom and other countries of geographical Europe, prices are charged without German VAT (tax-exempt export delivery). The applicable price for the selected delivery country is displayed during the ordering process.

(3) Deliveries within Germany are free of shipping costs for consumers. For deliveries to other countries, shipping costs apply depending on the delivery country; they are stated on our Shipping & payment page and in the ordering process before the order is completed.

(4) Deliveries to countries outside the European Union are made duties unpaid. Any import charges (in particular customs duties and import VAT) and carrier fees for customs clearance are not included in the purchase price and are borne by the customer.

§ 6 Delivery area and delivery times

(1) We deliver to all member states of the European Union and to other countries of geographical Europe outside the European Union (such as Switzerland, Liechtenstein, Norway, Iceland and the United Kingdom). Deliveries to Russia, Belarus and Ukraine are excluded. The delivery countries selectable in the ordering process are authoritative.

(2) Shipping is always insured with DHL.

(3) We ship the goods on the working day after receipt of the order and payment or after payment approval by the payment service provider (e.g. for purchase on invoice or instalment purchase via Klarna). The delivery time from shipping is

• within Germany 2–3 working days,
• to the other delivery countries 2–5 working days.

For deliveries to countries outside the European Union, delivery may be delayed by customs clearance.

(4) If the ordered goods are exceptionally unavailable, we will inform you without delay and refund any payments already made immediately.

§ 7 Payment

(1) Payment can be made by credit or debit card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, PayPal or Klarna (instant payment via online banking, direct debit, purchase on invoice, instalment purchase – each subject to availability). The payment methods available in each case are displayed during the ordering process.

(2) The purchase price is due upon conclusion of the contract. For credit card, debit card, Apple Pay, Google Pay, Shop Pay, PayPal as well as Klarna instant payment and Klarna direct debit, the amount is charged on completion of the order or in accordance with the terms of the respective payment service provider.

(3) For payment via Klarna, the terms of Klarna Bank AB (publ), which are displayed to you during the ordering process, apply additionally. Klarna reserves the right to carry out an identity and credit check for purchases on invoice and instalment purchases and to refuse the payment method.

§ 8 Retention of title

The goods remain our property until full payment has been made.

§ 9 Right of withdrawal

(1) Consumers have a statutory right of withdrawal. Details can be found in our cancellation policy. You can also declare your withdrawal online using the "Withdraw from contract" button, which you will find on every page of our online shop.

(2) In the event of withdrawal, the customer bears the direct costs of returning the goods. We strongly recommend returning the goods carefully packed and insured for the value of the goods stated on the invoice.

§ 10 Statutory liability for defects

(1) The statutory law on liability for defects (legal guarantee) applies. Your statutory rights in the event of defects exist independently of any warranty.

(2) We ask you to report obvious transport damage to the carrier immediately if possible and to inform us at sales@tremove.eu. Failure to do so has no effect on your statutory claims; however, it helps us to assert our own claims against the transport company.

§ 11 Manufacturer's warranty

(1) As the Europe-wide holder of the distribution rights, intellectual property rights and trademark for Tremove™, Fortis Medical GmbH grants a warranty of 24 months from the date of purchase. The warrantor vis-à-vis buyers and distribution partners is Fortis Medical GmbH.

(2) The content, conditions, territorial scope and procedure of the warranty are set out in our warranty terms.

(3) The warranty applies in addition to your statutory rights in respect of defects and does not limit them. Exercising your statutory rights is free of charge.

§ 12 Liability

(1) We are liable without limitation in cases of intent and gross negligence, injury to life, body or health, within the scope of a warranty assumed and in accordance with the provisions of the German Product Liability Act.

(2) In the event of a slightly negligent breach of an essential contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely (cardinal obligation), our liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded.

(3) Otherwise, liability for slightly negligent breaches of duty is excluded. The above limitations also apply in favour of our legal representatives and vicarious agents.

§ 13 Information on the medical device

Tremove™ is a Class I medical device in accordance with Regulation (EU) 2017/745 (MDR). Please read the enclosed instructions for use before use. Tremove™ does not replace medical diagnosis or treatment. If you have questions about suitability, please contact your doctor.

§ 14 Storage of the contract text

We store the contract text and send you the order data and these GTC by email. You can access these GTC at any time on this page and download them as a PDF. For security reasons, order data from previous orders is no longer accessible via the internet; we will provide you with a copy on request.

§ 15 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have any questions or complaints, you can contact us at any time at kontakt@tremove.eu.

§ 16 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall take the place of the invalid provision.